Saturday 17 August 2013

Dogfooding: Don't just think of safety/security measures

Ever had have safety and/or security measure not working properly, being a source of irritation or even counter productive?

Thinking and making new safety and/or security measure can be easy, but making it work in practice with actual people not. There is a fundamental difference between what works on paper and what actually works. Safety and security measures generally have a influence on the job. The tighter the security/safety, the more it will interfere with your job. To an extend this is not a big problem. If you are working with dangerous goods of sensitive information, this will generally be accepted and it won't be a big problem. However if you over do it, it will become a problem. If employees think it's grossly overdone, rules might be crossed.

To check this, you might use a trick what programmers in the software uses: dogfooding. Getting to work with your own procedure day in, day out. Getting annoyed? Using loopholes? Bypassing it all together? Time to fix the problems which causes these behavior! You are not working with machines, but with people and by testing your own procedures this way, you might find out what works and what does not.

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